(Updated) This morning there was some bad news from Circuit City HQ in Richmond, Virginia: The retailer is filing for Chapter 11 bankruptcy protection.
The news wasn't entirely unexpected. Bad news relating to expensive leases and a downturn in the economy surfaced months ago, and The Industry Standard's prediction about the company's precarious financial situation drew mostly negative bets from readers after it was created last week.
Chapter 11 gives the company room to breathe while it restructures its operations and financial obligations. Stores will remain open, and shelves will be stocked with merchandise. In a FAQ sent to The Industry Standard and other media outlets, Circuit City noted that Chapter 11 would "provide the company’s vendors with assurances that they will be paid for merchandise the company receives post-filing so we can be sufficiently stocked for the holiday selling season."
However, there are questions about how the Chapter 11 filing will impact the sale of big-ticket items, such as a TV, PC, or other components. Transactions will be straightforward, but there are service-related issues that customers will need to think through.
If you've bought electronics from Circuit City, Best Buy, Sears, or practically any other chain retailer, you are no doubt familiar with the post-warranty insurance and service policies that staff attempt to tack onto every sale. The pitches are sometimes pushy, and no wonder: They are an extra revenue stream for retailers, and can be very profitable. To a lot of people, they also provide piece of mind -- what if that $1,500 LG HDTV goes on the fritz on the 366th day?
But the country is in the midst of a terrible financial crisis. What if the restructuring is not successful, and Circuit City shuts its doors before the warranties' terms have ended?
Circuit City's FAQ suggests there will be no problems:
"We have made no changes to our Circuit City Advantage Protection Plans. In fact, our Circuit City Advantage Protection Plans are insured by third-party financial institutions, so consumers can be confident their plans will be in effect based on the terms of the contracts."
That is reassuring, but it still leaves some uncertainty for consumers. If Circuit City were to go belly up, how would the insurers honor the extended warranty?
Circuit City told me that one of warranty insurers is GE Assurant. GE's Warranty Management Group was recently acquired by Assurant. I am trying to confirm whether Circuit City extended warranties are now covered by Assurant, and what it would mean for consumers holding them in the event of Circuit City shutting its doors for good.
Anecdotal evidence suggests getting some insurers to honor warranties from shuttered retailers could be difficult. Web complaint sites and other forums are already filled with tales of people who felt they were burned by extended warranties, even when dealing directly with retailers. But the complexities seem to be multiplied when dealing with an insured warranty issued by a retailer that's no longer in business. Garrick Hileman, the Industry Standard's director of strategy and business development, recently had to deal with GE Assurant when attempting to have a tweeter in a high-end speaker repaired. He had purchased the speakers in 2002 at Good Guys, a California electronics retailer that went belly up three years ago. His Good Guys' 10-year extended warranty was covered by GE Assurant, but he says the firm gave him the runaround when he first made contact.
"It was a nightmare initially until I could find the right department," Hileman says. Even worse, even though he had the original warranty certificate, his claim was initially rejected -- GE Assurant couldn't find a record of the warranty in its database. This issue that wasn't cleared up until an agent thought to check Hileman's old address in Seattle against its records. Even once they did agree to honor the










Comments
I remember CompUSA had the same problem, but instead of insuring the warranty, they simply offered to reimburse anyone with a warranty for the fraction of time left on it. Some customers found this to be a rip off, others the best possible of two bad choices.
To those folks that lost their jobs at Circuit City...Time to hit the employment sites!
www.linkedin.com (professional networking)
www.indeed.com (aggregated listings)
www.realmatch.com (matches jobs based on your skills)
Good luck!
I purchased a tv and a warranty from Good Guys a few months before them closing . I had no problem with GE when my tv went out 4-1/2yrs into the 5yr warranty. I just recently purchased a replacement at CC with an extended warranty and i trust GE will honor it.
If Circuit City goes belly-up, perhaps this is an instance where we, as consumers, should initiate a class action suit to force Assurant Solutions to honor all extended warraties purchased through Circuit City. Once again, consumers get stuck with the bill while CC goes away with all the extended warranty money we've forked out. Not fair.
I called Assurance and used their website (the phone number does not recognise ANY of my valid Circuit City ticket numbers) and the website refers you to web chat which does not launch. Everyone should bear in mind that Circuit City RECEIPTS FADE meaning that you won't be able to read your ticket number. And you won't be able to visit a store for the receipt if the company fails (very likely per business press). Initial indications and typical experience with Warranty Departments suggest strongly that Assuarnce WILL give people the runaround. I am contemplating opening a website ccwarranties.com to best advice customers on how to cut through the runaround. In the meantime, photocopy your receipts or call Circuit City for a copy of a receipt.
We just purchased a $1550.00 Samsung HDTV through Circuit City and hesitantly purchased the 3 yr. extended warranty. They only paperwork we got was the actual receipt. I am thinking of trying to cancel this and risk the chance of repair. Is it really going to be worth the extra $289.00???
Anyone?
@S Evers, extended warranty on electronics are one of the highest margin revenue for an electronic retail store. Just do the math ... $289/$1550 = 18.6% premium. There is only a very small percentage of buyers of extended warranty that actually exercise it (and that is AFTER having to go through additional hassle at the store). Nowadays, high tech electronics are generally reliable. Any typical failure will generally occur DURING the original product warranty. For an item like an HDTV that is normally not moved after initial placement, extended warranty is, IMO, not needed. That $289 amount alone will probably buy the same spec HDTV a few years later (at the rate that prices are dropping).
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